If you’ve never worked remotely please contact the Helpdesk @ 320-258-8886 to ensure you have the required access.
If you’re still having trouble connecting please ensure you’ve been setup with the Duo Authentication app as it’s required to connect remotely. Please contact the Helpdesk and we can set you up with an account, or help troubleshoot if you have the Duo app installed on your phone, but it’s not working.